FAQs

Frequently Asked Questions

Where do I make a warranty claim?

Please reach out to the retailer that you purchased from, Click Here

I need help with my bike, who can I ask about that?

Please reach out to the retailer that you purchased from by clicking here or get in touch with us here

Where can I find technical information about my bike?

Visit the bike page and check the technical specifications. If the information is not available, get in touch with us here

Where can I find spare parts for my bike?

Please reach out to the retailer that you purchased from by clicking here or get in touch with us here

Where to buy replacement batteries?


Batteries should only be purchased through the retailer that you purchased your bike from. Due to the variances in product quality and import certifications of these potentially hazardous components, we do not recommend the use of aftermarket batteries even of the specifications seem to be the same.

How should I take care of my bike?

Please download the Pedal User Manual

I lost my keys for my e-bike, where do I get replacements?

Please reach out to the retailer that you purchased from by clicking here or get in touch with us here

Need help?